Troubleshooting

Start with what you see

Most Audely problems come from folder access, an iCloud file that is not downloaded, a missing transcription model, or an iCloud or purchase state that needs attention.

A part or episode is visible but will not play

1. Confirm that the audio file still exists.
2. If it lives in iCloud Drive, make sure it is downloaded on the current device.
3. Open the Library page in Settings and review the folder status.
4. If the folder moved or its permission was lost, restore access to that existing folder at its current location.
5. If access was already intact, scan the folder again.

A source folder is unavailable

Open the Library page in Settings and review the folder status.

Select the original folder at its current location. Audely refreshes its access and scans it without creating a second entry. If access is already intact, scan again.

New files do not appear

Make sure the folder is linked in Settings › Library, then scan it again. Copying a new folder over USB does not link it automatically. Confirm that the files use a supported audio format, are available to the device, and are not still downloading from iCloud Drive.

For a mixed folder, also check whether its row says that files are waiting.

Deleted audio does not import again

Audely remembers library audio you deleted so a routine source scan does not immediately restore it. Open Folder information from the Library page in Settings and choose Reset excluded audio. Audely resets the exclusions and scans that folder immediately.

Reset only when you want deleted parts or episodes from that folder to become eligible for import again.

Imported details are incorrect

Choose Book settings, Part settings, Show settings, or Episode settings from the item’s actions. You can correct titles, author or creator, grouping, descriptions, artwork, numbering, and publication dates where relevant. Audiobook author, narrator, series, and Book # are editable on Mac, iPhone, and iPad. Mac also offers Edit metadata for several selected parts or episodes.

Use the book or show’s settings to rename the whole collection. Changing Book or Show inside a part or episode’s settings moves that item instead. See Edit details for the fields and save controls.

A part still shows the old author or other book details

A part-specific value takes priority over the book’s default, including a value originally imported from the audio file. Open Part settings and clear the author, narrator, series, book number, publication date, or description you want to inherit. The part then uses the corresponding value from Book settings. Its editor may be blank even though the part’s page shows the inherited value. On Mac, use Edit metadata, select the parts, and choose < Clear value > for the relevant field to remove several overrides together.

Changing book defaults does not overwrite explicit part values. Changing a part does not change the book or its other parts. The same inheritance rule applies to an episode’s creator and description from its show.

An audiobook’s parts are in the wrong order

Check Part settings for each part. Every part needs a unique positive part number for Audely to use number order. If numbers are missing, duplicated, or not positive, Audely falls back to filename and folder-path order for the whole book. Book # is the series position, not the part number. Mac’s Edit metadata action can help correct several part numbers together.

A publication date cannot be saved

Use a four-digit year. Month and day are optional, but a day requires a month and must form a valid date. Clear all three fields if you do not want a saved date. A part with no date can still show its book’s date.

Search cannot find a narrator or series

Search includes audiobook narrator, series, and book number, as well as titles, authors, creators, descriptions, notes, dates, and other audio details. Save your edits before searching. If a part has its own value, search uses that value rather than the book’s default. Transcript-text search is separate and requires Audely Pro and Include transcripts in search.

Podcast transcript generation will not start

• Confirm that the item is a podcast episode. Audiobook parts do not offer transcript generation.
• Confirm that Audely Pro is active. Starting generation and downloading the model require Pro.
• Confirm that a transcription model is downloaded.
• Check available device storage.
• Make sure the source audio is playable.
• Cancel a stuck generation before starting it again.
• On iPhone and iPad, start episodes individually. Audely processes one at a time while additional requests wait in Transcriptions.

If the model status shows an incomplete download, cancel or remove it, check available storage and network access, then download it again. Completed transcripts are not removed with the model.

Sync is not updating

1. Confirm that sync is enabled on both devices.
2. Check that both devices are signed in to the intended iCloud account.
3. Review the sync status in Audely Settings.
4. Confirm network access and available iCloud storage.
5. Remember that source audio and folder access do not sync.

If the status says Account changed, confirm the current iCloud account in Sync settings. If it says Sync needs to be reset, follow the guidance shown there to delete the unusable synced state before enabling sync again. The local library stays on the device.

A cloud backup cannot be created

Check the signed-in iCloud account, network access, available iCloud storage, active Audely Pro access, and the status shown on the Backup page in Settings. A failed new backup leaves existing recovery points unchanged.

Restored items cannot play

A backup restores library information, not source audio or folder permissions. Link the appropriate source folder and run a source scan so Audely can reconnect restored parts and episodes to available files.

Restore completed but playback or sync needs attention

A restore loads the backed-up listening session in a paused state on the device that performed it. Press play when you are ready. If the source audio is unavailable, link or recover access to the matching folder first. Other devices keep their own Now Playing item and queue for items still in the restored library.

If Audely says the library was restored but sync is paused, follow the recovery action shown in Settings. Turning sync off or letting Pro expire does not undo a restore that already replaced the library. Audely may still finish that restore’s pending iCloud repair after ordinary sync has stopped. See Finishing a restore safely.

Audely Pro is not recognised

Open Audely Pro and wait for Audely to check your purchase. Confirm that the device uses the Apple Account that made the purchase, check network access, then choose Restore purchases. If the subscription is active but still unavailable, contact support with the device, system version, and Audely version.

Reset library did not leave the app empty

When sync is enabled, resetting removes the local library and then allows the synced library to download again. Turn sync off first only if you intend to keep the device local after the reset. Source folders are device-specific and may need to be linked again.

Removing something did not delete the audio

That is expected. Audely’s library removal, folder removal, reset, sync-data deletion, and backup actions preserve source audio. Use the system file browser only when you intentionally want to delete the actual audio.

Still stuck?

Email [email protected] with:

• The device and system version
• What you expected to happen
• What appeared instead
• The complete Audely Settings status or error message

Do not send private source audio unless explicitly requested and you are comfortable sharing it.